Cherry Casino Customer Service

PLEASE NOTE: Cherry is pulling out of the Australian market and closing its doors.

"We would like to inform you that CherryAutomaten will close on July 26, 2021."

Unfortunately, Cherry Casino is no longer open for players from Australia. Those looking for a good and reputable online casino will always find what they are looking for on, because we test and present the best providers in the industry.

A list of alternatives can be found in our current casino recommendations

Alternative Online Casinos


Anyone who chooses an online casino, of course wants to be helped in case of doubt. The support should therefore be easily accessible and, above all, competent. Our editors have checked both at Cherry Casino.

For Cherry, service means being available to customers in every situation. To simplify the whole thing a bit, the FAQ page has already been filled with very detailed and extensive information.

All typical questions are answered, whereby the operators have decided to divide them into "categories". The most relevant topics have been sorted into the categories Casino, Deposit, Bonus, Payout, Technical, Fair Play and Account.

A 24/7 service is unfortunately not available in this casino. Overall, there is a bit of a lack of information on opening hours – which inevitably leads to a point deduction at As a rule, the companies always state when they are available and in what form. However, this is exactly where the information flow at Cherry Casino has failed. As soon as this situation changes, we will of course consider this positively in our review.

Email [email protected]
Live Chat Yes, available
Contact form Yes, available

Contacting us is usually necessary if you want to set up limits. For example, if you plan to spend no more than 200 euros per month, then you can confidently contact the team and have all amounts above that blocked. By the way, such limits also work on a daily and weekly basis.

How can Cherry Support be contacted?

Contact option offered at Cherry Casino?
Online form
Live Chat
Social networks
Other alternatives

Contrary to expectations, clicking on the "Contact" link does not display the contact options, but first the FAQ. But of course it is still possible a personal conversation with the team – even in Australian language.

E-Mail Support

Email support is made very easy for you at Cherry Casino and can be reached at the email address [email protected]. You do not have to laboriously open your mailbox and type in the company's address there, but can stay directly on the page. In the form provided, questions, suggestions and requests can be entered briefly and easily.

If you are registered user your name as well as the in the best case correct e-mail address are already in the form. It is sufficient to first formulate the topic and then ask your question. One click is enough to send the mail.

If the team has responded, the answer will land in your e-mail inbox. You can then use the reply button to ask further questions or follow up if something is unclear. The response times are not necessarily the best. They are indicated with several hours. It is therefore quite possible that a response will not land in your mailbox until the following day. This means that quick help is only provided to a limited extent.

Live Chat

24 hours help is available at Cherry Casino but at least there is a very well set up Live Chat at your disposal. Here, an answer doesn't even take nearly as long. All the faster you can start doing what you are here to do: Playing and, with a little luck, even earning your first winnings soon!

We would always prefer live chat to email contact – and not necessarily only at Cherry Casino. Communication is simply much easier when there is a direct reaction and you as a player can communicate with one and the same employee over a longer period of time.

Of course, it is possible that the provider's support will be optimized a bit more in the future. However, it can already be said that support is guaranteed during the most important core hours until late in the evening.

Social networks

Of course, Cherry Casino is also very active in the social networks. Without Facebook, Twitter and Co. even the gambling companies can no longer get along today. A very broad target group is reached here, which on top of that benefits from special promotions and offers.

Cherry Casino Facebook

Cherry Casino is of course also represented on Facebook.

Facebook is still a popular medium to get in touch with the managers of well-known online casinos. The advantage is that in the case of Cherry Casino. a very good response time can be recorded. Apparently, however, the page was set up not too long ago, because the number of followers is currently relatively manageable. However, that will certainly change soon.

Contact by mail

Transparency is a matter of course for Cherry Casino. All the better, because this gives you the opportunity to contact the staff by mail as well. Here it is primarily a matter of sending documents that are required for verification. The address of Play Cherry Ltd:

8th Floor, Tagliaferro Business Centre
14 Gaiety Lane, c/w High Street
Sliema, SLM1551, Malta

If you like it easier, just send your documents by mail. If you are visiting Malta anyway, you can of course take a look inside Play Cherry Ltd. and you will find out that there is a very reputable company behind the name.

Our conclusion on Cherry customer support and service

Let's just put it this way: things could look better with Cherry Casino support. The hotline – free of charge at best – has long since become a matter of course in most online casinos. The fact that it is nowhere to be found at this provider, of all places, makes us a little discontented. Nevertheless, we have no doubts about the seriousness of the company.

If you send a message to the support and you find the English language difficult, then you should already in the mail insist on a English-speaking employee. Otherwise, there may be problems with communication, but these can be circumvented quite easily. Of course, the live chat is ideal, because here the team responds very quickly to your concerns.

The complete support from Cherry Casino Support is of course free of charge. of course free of charge. If you need immediate help, it is recommended that you first read the FAQ. Here, almost all questions are answered, which can arise technically, in the area of casino games and bonus promotions.

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The service that the company offers overall is solid. Nevertheless, there are some rough edges that will be ironed out in the best case. Finally, we wish for our readers satisfactory support – preferably also by phone and in Australian.

Basically, though, you can hardly complain as a player, since enough information is provided on all payment methods, bonus offers, games and technical requirements anyway.

Test category Score Recommendation More Info
Odds 90% excellent Cherry Casino odds
Game offer 90% excellent Cherry Casino game offer
Live Casino 89% very good Cherry Casino Live Casino
Deposit/withdrawal 89% very good Cherry Casino deposit/withdrawal
Customer service 90% excellent Cherry Casino Customer Service
Website 90% excellent Cherry Casino Website
Gaming App 93% excellent Cherry Casino App
New customer bonus 92% excellent Cherry Casino Bonus
Security 90% excellent Cherry Casino Security
Experience 90% excellent Cherry Casino Experience
Overall rating 90% excellent Cherry Casino Test

Author: Jake ErvingRated: Cherry Casino customer serviceAuthor Rating: ⭐⭐⭐⭐ 90%