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Good advice should not be expensive, but a matter of course for casino operators. We see this in NYSpins Casino just as we do with the companies we have tested so far. So the question for us is how the NYSpins support can be reached how the service hours are and, last but not least, whether the company delivers what it promises its customers in terms of know-how.
One thing that can be stated right away is the fact that English-speaking employees are rather scarce at NYSpins Online. are scarce. So if you ask a question, you will usually get the answer in English. On the other hand, there is nothing to criticize about the accessibility, because we received a prompt response to our contact almost around the clock.
So far, we have no doubts about the expertise, as the employees behind the scenes obviously know exactly what is important.
| Telephone | not available |
|---|---|
| [email protected] | |
| Skype | not available |
| Live Chat | Yes, available |
The long search for contact options, you can safely spare yourself at NYSpins. At times there is not much choice, since there is a lack of both an e-mail address as well as a hotline is lacking.. So there are not many options left.
Despite this fact, there is nothing to look at the reliability of the customer service. After all, the employees respond promptly and, as already mentioned, convince with a maximum of competence. Whenever you have a question, you can ask it and usually do not have to wait more than a few minutes.
If you do not understand English, it is recommended to use a common free translator. Such a translator is offered by Google, for example. Just paste the answer there and it should clear up any ambiguities. The NYSpins Casino has the advantage of being largely self-explanatory. Bonus conditions are shown to you here just like game rules. You can even make an excursion into the history of gambling if necessary.
How can the NYSpins support be reached?
| Contact option | at NYSpins on offer |
|---|---|
| Online form | |
| Live Chat | |
| Service Hotline | |
| Social networks | |
| Other alternatives |
A question that can be answered really quickly. NYSpins does not yet have too large a selection of contact options for English-speaking players. set up. For our part, we definitely see a need to catch up here, because most of our readers are simply used to a greater variety.
In addition, it is best to ask your questions directly in English, because this makes it much easier for the support to provide you with exactly the answers you need for a smooth process. If there are any problems, you will always have to contact NYSpins Casino personally.
On a NYSpins FAQ page you will wait here in vain. Unfortunately, we do not understand why this has not been set up either. So let's take a look at the remaining options, which, as we said, are more than manageable.
Live Chat
A big advantage of NYSpins is that the live chat is open not only to players, but also to guests. Do you have any questions about the same, about the NYSpins payment methods, bonuses, game offers at NYSpins and conditions, you can get rid of them directly in the live chat without having to decide to register right away.
Simply click on Help in the menu and a form a form will open on the right side of the screen, which you have to fill out. You don't have to type in more than your name and e-mail address. Once you have completed this step, click on the "Start a chat" button.
Now you can formulate your question and you will be provided with competent answers within the shortest possible time. It really couldn't be simpler. The response time in all tests – even during peak hours – was less than five minutes.
Social networks
Like most young and modern online casinos, NYSpins also has its own page on Facebook, Twitter & Co. set up. The number of followers is sometimes manageable, since the Facebook fan page is an English-language one.
Nevertheless, this is also an opportunity for you to learn more about the company, current games and NYSpins bonus offers to learn more. If you like, you can communicate with the operators of the page at any time and thus also get rid of all the questions that are burning on your soul there.
However, if you have any technical concerns, you are better off using the casino's live chat. After all, this is where the responsible employees work, and they will assist you with the smooth running of the game whenever it is necessary.
Verification and contact by mail
The fact that NYSpins Casino provides a postal address speaks for the seriousness of the provider. The operators make as little secret about the headquarters as they do about licenses and other relevant factors. So you always have the possibility, to send the company a letter with praise, criticism and suggestions. suggestions.
As a support solution, this way is nevertheless unsuitable, because until a letter arrives at the company, several days can easily pass. Despite all this, we do not want to withhold the address from you, of course:
SuprPlay Ltd, 63, Villino Zammit
Triq il-Kbira, Sliema SLM 1541, Malta
Our conclusion on NYSpins Casino customer support and service
Sooner or later the NYSpins operators should think about expanding the service offer to expand – and in the process hire a few English-speaking employees. After all, the casino pursues the clear goal of inspiring the local market as well.
Of course, this works a lot easier when communication is simplified for players from English-speaking countries. Those who do not speak English can sometimes only help themselves with a translation program. Also important options are simply missing, such as the e-mail address and, if applicable, a hotline – whereby one could well do without the latter.
| Test category | Score | Recommendation | More Info |
|---|---|---|---|
| Odds | 93% | excellent | NYSpins Odds |
| Game offer | 96% | excellent | NYSpins game offer |
| Live Casino | 98% | excellent | NYSpins Live Casino |
| deposit/withdrawal | 91% | excellent | NYSpins deposit/withdrawal |
| Customer Service | 80% | good | NYSpins Customer Service |
| Website | 91% | excellent | NYSpins Website |
| Gaming App | 92% | excellent | NYSpins App |
| New customer bonus | 90% | excellent | NYSpins Bonus |
| Security | 92% | excellent | NYSpins Security |
| Experience | 92% | excellent | NYSpins Experience |
| Overall rating | 92% | excellent | NYSpins Test |
Author: Jake ErvingRated: NYSpins customer serviceAuthor Rating:
