Betsson Casino Customer Service

Important notice:Betsson Casino is withdrawing from the Australian market and will no longer accept new players with immediate effect. Already registered customers can continue to play at the casino for the time being, but the poker section will be completely discontinued.

Anyone looking for another good and reputable online casino will always find what they are looking for on, because we test and present the best providers in the industry.

A list of Betsson alternatives can be found in our current casino recommendations

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Sometimes even well-structured online casinos cannot do without support. For such cases Betsson provides you with experienced customer service staff who can be reached at any time and provide a competent answer to almost any question. Our editorial team has dared the practical test and checked how quickly the employees actually respond.

Finally, certain time frames are given on the support page of Betsson. The company was almost always able to meet these. Should it take a little longer, you have the option of accessing the alternatives offered. As usual, the answer by mail also takes the longest.

E-mail [email protected]
Hotline Callback service
Live Chat available 11:00 – 20:00

All in all the Betsson Casino Help Center is very clearly structured. First of all you have the possibility to read the most important FAQ topics topics at your leisure. Often, the answers are already sufficient, so you no longer need to make personal contact.

Many paths lead to solving your problems or answering concerns at this online casino. There is no concrete indication of the service hours. Thus, we firmly assume that Betsson customer service will reliably assist you even at night.

More than enough employees have obviously been trained and hired to ensure a smooth support process. According to the operators, the response even by mail a maximum of one hour. This puts Betsson far ahead of most of its competitors in terms of service.

How can Betsson support be reached?

Contact option offered by Betsson?
Online form
e-mail support
Live Chat
Service Hotline
Whats App
Social networks
Other alternatives

Email support

In all the years that we have been active as test editors, it has become clear: E-mail contact is still the preferred method for many older players in particular. If you would like to, then simply send your message to [email protected]. It should take between half an hour and an hour at the most until you get a response.

Most of the time, a directly clear answer is provided, so that you are usually spared further inquiries. For more complex questions and topics, it makes the most sense to actually choose one of the other contact options – be it the phone or but the live chat. Here, there is always the possibility to address certain concerns in a more concrete way. However, the employees are also available to assist you via e-mail until all ambiguities have been resolved.

Response times have rarely caught our eye so positively. Of course, we wanted to know more and directly asked various questions by mail – both during the day and in the late evening hours as well as at night and on weekends. Regardless of how busy the Betsson Casino was, we almost always received the answers within an hour. within an hour received. That alone speaks for the fact that Betsson is a very customer-oriented gambling provider.

Live Chat

Of course, the renowned Betsson Casino has also set up a live chat. According to the operators, the normal response time is 30 seconds. We can agree with this as far as possible. However, it can of course happen that you have to be at least a little more patient. At under 5 minutes, the casino is still extremely fast.

The employees will help you competently and will stay on the line until all questions have really been sorted out. As soon as you have received your answers, the conversation is closed again.

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What we noticed positively is the fact that Betsson support really takes a lot of time to clarify even the more complicated questions in detail. Nevertheless, in order to relieve the team, we recommend the option to read the FAQ. Fortunately, these are divided into different topics, so you shouldn't have to spend too long looking for answers.

Service Hotline

Telephone support is set up, but you still won't find a free hotline at Betsson Casino. Instead, the responsible persons rely on their first-class callback service. A representative will get back to you within the hour.

Just click on the orange button in the support section or at the very bottom of the page. Here you just need to leave your full name as well as an email address and of course your phone number. To speed up the process and get connected to an expert in your field, it is also helpful to leave a brief description of your concern.

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You can also decide for yourself whether you want to be contacted as soon as possible, within half an hour or after around 30 to 60 minutes. In our self-experiment, all of the timings worked wonderfully.

Social networks

social networks
Even in the gambling industry, nothing runs today without social networks like Facebook, Twitter & Co. The operators of Betsson Casino are well aware of this. On Facebook alone there are several fan pages and company pages – including those for the Betsson Group and Betsson Australia. The response to these websites is quite positive.

Incidentally, the casino does not have the most followers in this country, but in Peru. Betsson now has around 32,000 followers there alone, while Betsson Australia has just 5,000. Nevertheless, the sites are unsuitable for support. The social networks are more about keeping you up to date on new games and promotions.

Other alternatives

Theoretically, you can always send your documents to Betsson Casino by post. However, this way takes much longer than, for example, email support. All the more valuable time passes until you can withdraw your first winnings – since these require verification.

After all, the option is helpful if you ever want to visit the company in person or simply send suggestions to the operators. Exactly this mail reaches Betsson Casino at the address:

Betsson Experience Centre,
Waterfront/ Ta' Xbiex/
XBX1027 Malta

Our conclusion about Betsson Casino customer support and service

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There's really no faster way to get help at an online casino. With a maximum average time of one hour, Betsson Casino is far ahead of its competitors. Even supposedly stressful players get solid and friendly answers here – and just as long as support is needed.

We put the staff through a real endurance test. So it quickly became clear that we are dealing with absolutely reliable and above all competent support people. who have obviously mastered their craft.

Most of the time, it is unnecessary to seek personal contact anyway. On the one hand most areas and games are self-explanatory, on the other hand the the FAQ page is one of the bestwe have experienced so far.

Test category Score Recommendation More Info
Odds 90% excellent Betsson odds
Game offer 91% excellent Betsson game offer
Live Casino 80% good Betsson Live Casino
Deposit/Withdrawal 88% very good Betsson deposits/withdrawals
Customer service 93% excellent Betsson Customer Service
Website 91% excellent Betsson website
Gaming App 92% excellent Betsson App
New customer bonus 91% excellent Betsson Bonus
Security 90% excellent Betsson Security
Experience 80% good Betsson Experience
Overall rating 89% very good Betsson Test

Author: Kevin LansonRated: Betsson customer serviceAuthor Rating: ⭐⭐⭐⭐ 93%