PokerStars Vegas Customer Service

Important Notice: The offer of PokerStars Vegas has changed due to the new regulations since July 1, 2021. This mainly affects the game options and the deposit or the stake, where it comes to a clear limitation. But there are also adjustments to the odds, which have a massive impact on fairness. The average payout ratios have been reduced from the former ~96% to values around 84%.

Providers that continue to operate with win rates of ~96%, we have listed here:

Casinos with high odds


Sometimes, of course, questions can arise at Pokerstars Vegas, which are answered directly in the best case. If it is about the game offer, bonus promotions and turnover conditions, payment methods or other topics, the PokerStars Vegas support is available to both guests and registered users alike. to the side.

Unfortunately, we could not find any information about the service hours, but we do know that the customer service works almost around the clock in order to meet the high number of customers in the best possible way. The good news in advance: personal contact is not necessary thanks to the thanks to the extensive help page and the wealth of information rarely necessary.

However, if you have any questions, just click on the "Help" link at the top of the PokerStars Vegas website. All FAQs are now displayed directly, whereby the operator has really made every effort here not to omit any of the relevant topics. Alternatively, the following contact options are available:

Live Chat Yes, available
Telephone not available
E-mail Contact form

Communication with the extensively trained, friendly and reliable support staff is currently is currently only possible in writing. Usually, the team responds via live chat. However, if no employee is available at the moment or if you contact the support team outside of service hours, the e-mail form will open automatically. More details on this in a moment.

In the overview shown in a moment, it becomes clear once again how the customer service at PokerStars Vegas can be reached and which alternatives are unfortunately lacking at times. The selection is relatively manageable, which is not necessarily a disadvantage. At least you are spared the usual agony of choice at the competition. In addition, we can once again assure our readers that there are no long waiting times to worry about.

How can the PokerStars Vegas support be reached?

Contact possibility at the PokerStars Vegas offer
E-mail support
live chat
Social networks
Other alternatives

If you will, the lack of concrete information on service hours is the only criticism of PokerStars Vegas. Especially new players, who have little experience, are helped in this area with a clear statement. In case of need, you can of course fill out the form and get more detailed information about the business hours of PokerStars Vegas support.

We would like to praise the customer service for its speed. In the live chat, the team responds within a few seconds, at most the first answer takes a few minutes. And even the e-mail traffic is, in our experience, much faster than one is used to from many other competitors. The typical 24 hour waiting time is almost always undercut here..

Email Support

The customer service of PokerStars Vegas can be reached at any time via e-mail form. This is open to both registered users and visitors who would like to clarify one question or another. An e-mail address is not provided. However, it is easier to provide the few details in the form anyway. Among other things, it needs the own e-mail address, so that the support can answer you as soon as possible.

It is important to fill in all the fields for the correct assignment of the consultant. It is also necessary to specify a category and a subcategory. In fact, PokerStars Vegas has hired experts for all areas who are able to respond very specifically to the issue raised by the player.

The response time can vary depending on the volume. Especially during peak hours, i.e. in the evenings and on weekends, you should definitely plan a allow a little more time. Until then, you have the opportunity to browse a little on the PokerStars Vegas website.

Live Chat

When it comes to communication, PokerStars Vegas has also taken a modern way chosen. Reaching the team via live chat is in fact one of the fastest ways to get answers. As mentioned at the beginning, it usually takes only a few minutes usually only a few minutes. However, there is a disadvantage, because you can only chat if you are already registered as a customer at Pokerstars Vegas. The registration is therefore absolutely required here.

With this approach, the provider wants to give an advantage to all those who have already made their decision. Of course, no one enters into any obligations or even risks with the registration. For the PokerStars Vegas Live Chat it is also completely irrelevant whether one decides for or against a deposit. The only important thing is the login. The required registration takes little time and is also super simple.


Unfortunately, this provider lacks the possibility to reach the customer service by phone. Our guess: PokerStars Vegashas simply too few English-speaking employees. This makes written communication much easier, since you can help yourself with translation programs if necessary. Whether there will be a hotline in the future remains to be seen. Currently, players and guests ultimately cannot contact support by phone.

Social networks

social networks
The operators obviously know very well the importance of social networks today. We are all the more pleased that PokerStars Vegas is represented in all strong communities – Twitter, Instagram and of course Facebook.

In this regard, it should be said that the availability on the aforementioned sites is not customer service in the classic sense. However, anyone who wants to know more about current offers, conditions and the like can of course follow PokerStars Vegas. Conversation is also possible, with team members happy to support players, especially on Facebook.

Other alternatives

As at least experienced players know Winnings payouts at PokerStars Vegas is only possible after successful verification of personal data. This part is also the responsibility of the customer service representatives. Theoretically, you could submit your documents by mail. However, you would have to plan significantly more time than with e-mail traffic.

If you have any praise, criticism or suggestions, you can of course send them to the following address:

TSG Interactive Gaming Europe
Villa Seminia, 8, Sir Temi Zammit Avenue
Ta' Xbiex, XBX 1011, Malta

Our conclusion on PokerStars Vegas customer support and service

When it comes to customer support, you can tell relatively quickly that PokerStars Vegas is aware of its responsibility towards its customers. We have found the staff to be reliable and knowledgeable. Friendliness is of course not neglected. Even requests that take more time are handled by the team with a lot of money.

The only drawback is that PokerStars Vegas does not give any information about the service makes. However, if no one is available at the moment, the form can be filled out without any problems. As a rule, an employee will contact the player shortly afterwards and start answering questions. The lack of a hotline is not too tragic, as most customers prefer to ask for support via chat anyway.

Test category Score Recommendation More Info
Odds 80% good PokerStars Vegas odds
Game offer 94% excellent PokerStars Vegas game offer
deposit/withdrawal 90% excellent PokerStars Vegas deposit/withdrawal
Customer service 89% very good PokerStars Vegas Customer Service
Gaming App 95% excellent PokerStars Vegas App
New customer bonus 90% excellent PokerStars Vegas Bonus
Security 90% excellent PokerStars Vegas Security
Experience 80% good PokerStars Vegas Experience
Overall rating 89% very good PokerStars Vegas Test

Author: William BrownRated: PokerStars Vegas customer serviceAuthor Rating: ⭐⭐⭐⭐89%