PLEASE NOTE: „The site is temporarily closed, your funds are safe and will be available once the service resumes. In the meantime, you can continue to withdraw using your preferred payment method. We will inform you immediately as soon as you can deposit and enjoy the slot games again."
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Now and then, of course, even when Playing at Mr. Play Casino questions arise, the answers to which the FAQ page simply does not provide. The FAQ page is quite informative, but it also reaches its limits at some point when it comes to specific topics. So, if you need help, you can rely on Mr. Play's customer service.
The service hours are optimal, because from 6 o'clock in the morning trained employees are on hand to listen to your concerns at any time.
Of course, we did not only want to praise the the friendliness and expertise of the but also to know how long you, as a Mr. Play Casino customer or interested party, have to wait for an answer at all. After all, there is nothing worse than putting your gaming on the back burner because questions are unanswered.
| Mr. Play Casino Hotline | 0322 – 210 948 90 Service hours from 6 a.m. to 11 p.m. |
|---|---|
| Skype | not available |
| Live Chat | Yes, available |
| Social networks | Yes, available |
How to contact Mr. Play support?
| Contact option | on offer at Mr. Play |
|---|---|
| Online form | |
| live chat | |
| Service Hotline | |
| Social networks | |
| Other alternatives |
We noticed positively that the employees are not only there for registered users. Even as a guest who has not yet made a decision, you can contact customer service at any time. There are no restrictionsas is unfortunately often the case in other online casinos the case.
We will now take a look at which options are available and how Mr. Play performs. In addition, we will take a look at communication channels that have only limited to do with the classic customer service.
E-mail support
An email address is not announced on the Mr. Play Casino website, but you can still count on the support. To choose this option, simply fill out the contact form. Three fields are provided here.
Your own e-mail address is a must, because only in this way will the customer service staff have the opportunity to answer you reliably. You should also select the main topic here. It will certainly not make any difference to you whether the question is Mr. Play deposits and withdrawals, bonus offers from Mr. Play or the registration as such. However, inquiries will be assigned to the appropriate employees, so that it is possible to help you even faster.
If it is simply a matter of submitting your documents and thus verifying your new account, you can do that conveniently via the uploader. There, you can see exactly which documents Mr. Play Casino requires to complete the verification process. By the way, this is a must if you want to withdraw winnings.
Live Chat
The chat function is ideal for customers and those who want to become customers. If you have any questions before the planned registration, you can get rid of them right away. At the very top of the Mr. Play Casino website you will find the button, with which you can start the live chat..
The small window will open unless you have blocked pop-ups. Before you ask your question, you must first decide on a main topic. There are 10 sub-topics, and with good reason. After all, the support staff at Mr. Play has been deliberately trained on each of them. This pre-selection will help them to connect you with an employee who will be able to help you quickly and professionally.
The response time is only a few minutesWe find the answers to be both professional and easy to understand, even for a layman. Once you have started the chat, you can ask any questions until all ambiguities have been cleared up.
Mr. Play Casino Hotline
Mr. Play's customer service is also available by phone. The service hours from 6 a.m. to 11 p.m. should be sufficient to inform you about Mr. Play games, payment methods, verification, bonuses & Co. If you prefer to call rather than write, you can reach the English-speaking MrPlay support team at the Phone number 0322 – 210 948 90 .
This in itself is not free of charge, but today most telephone customers have anyway a a flat rate. The conversation with the friendly and knowledgeable staff should therefore cost you nothing.
Also the waiting times are manageable. During core hours, usually from late afternoon to evening, you may have to be a little more patient. However, the team will do its utmost to support you as quickly as possible by telephone as well.
Social networks
In fact, Mr. Play is also represented on social media. Via the casino website, one click will take you to the Facebook profile of Mr. Play Casinoalthough this is only available in English so far. The operators are also on the move in various other networks. After all, they want to attract as many subscribers as possible and thus potential new customers.
The Communication is via Facebook Chat is basically an option, but it doesn't really have much to do with classic customer service. Ultimately, it's more about informing about new games, bonuses, promotions and the like. And just because you are always updated there, it is worth following Mr. Play on social networks like Facebook, Twitter & Co.
Verification and contact by mail
The fact that Mr. Play provides you with a postal address speaks above all for the transparency of the company. If you need quick help, this option is rather suboptimal. It can take several days for your letter to reach the company's headquarters in Malta.
Therefore, this also has only limited to do with support. Nevertheless, the seriousness is once again underlined. It is also worthwhile to send praise, suggestions and, if necessary, criticism to the operators by mail. Important here: The mail should be written in English, since only the support is English-speaking. The address for letters of all kinds is:
Aspire Global International LTD.
135, High street
Sliema SLM 1549, Malta
Our conclusion on Mr. Play Casino customer support and service
Good advice doesn't cost you a cent at MrPlay, and you don't have to have patience in abundance either. The response times are solid, the team behind the scenes also works very precisely and gives you answers that are immediately comprehensible even for a layman.
If you haven't dared to play at an online casino before, you should give Mr. Play in particular a chance. We have found the staff to be very friendly and helpful helpful. Even if you have what feels like 100 questions, they will patiently listen to you on the phone and in live chat. Only the communication via email can be a bit more tedious, which is why we prefer the chat in particular.
| Test category | Score | Recommendation | More Info |
|---|---|---|---|
| Odds | 87% | very good | Mr. Play odds |
| Game offer | 91% | excellent | Mr. Play game offer |
| Live Casino | 92% | excellent | Mr. Play Live Casino |
| deposit/withdrawal | 88% | very good | Mr. Play deposit/withdrawal |
| Customer service | 90% | excellent | Mr. Play Customer Service |
| Website | 90% | excellent | Mr. Play Website |
| Gaming App | 90% | excellent | Mr. Play App |
| New customer bonus | 85% | very good | Mr. Play Bonus |
| Security | 94% | excellent | Mr. Play Security |
| Experience | 90% | excellent | Mr. Play Experience |
| Overall rating | 90% | excellent | Mr. Play Test |
Author: Jake ErvingRated: Mr. Play customer serviceAuthor Rating:
