Boom Casino Customer Service

PLEASE NOTE: Boom Casino is withdrawing from the Australian market as of 13.06.2021 and closing its doors.

Unfortunately, Boom is no longer open for players from Australia. If you are looking for a good and reputable online casino, you will always find it on, because we test and present the best providers in the industry.

A list of alternatives can be found in our current casino recommendations

Alternative Online Casinos


As is clear by now, Boom Casino was only launched in 2020, a very short time ago. This makes it all the more likely that questions will arise in connection with the games, bonus promotions and also the provider itself. This is precisely why we would like to take a closer look at customer service and find out whether it succeeds in satisfying the the high demands of the the high demands of the users.

Boom does not provide any clear information about the service hours, but the fact is that we were able to contact the support team at any time during the test. Fortunately, both registered customers and interested website visitors are spared long waits.

Overall, it can be stated that the Boom Casino website is inherently very transparent and therefore easy to understand. All links and areas are self-explanatory. Also, most of the games should be familiar. If something is still unclear, you can easily contact the service team as follows:

Live Chat Yes, available
E-mail [email protected]
Hotline not available

Although Boom Casino, like many of its competitors, is also a Malta-based company, the website and the website and the customer service are customer service are in Australian. There should be no problems with communication at any time. And as already mentioned, it rarely happens that questions have to be clarified in a personal conversation – simply because the basic concept of the casino is coherent and self-explanatory.

If there are any concerns, the first path at Boom leads to the FAQ page. From there, you can not only contact the casino by e-mail, but you also have the opportunity to read the answers to almost all typical questions. In most cases, a direct conversation is then unnecessary by itself.

How can Boom Casino support be reached?

Contact option offered at Boom Casino?
Online form
Live Chat
Service Hotline
Whats App
Social networks
Other alternatives

Unfortunately, there are not too many options to talk to the Boom Casino team in person. Nevertheless, we can say at this point that the contacting contact works smoothly and and above all, there are no long waiting times. These are always dependent on the selected method. However, after a few hours at the latest, the personal concerns should be settled so that nothing stands in the way of carefree gaming hours.


email icon
In case you have any questions regarding payment methods, limits, game categories, betting options and the like, you can contact Boom Casino guests at any time by e-mail. to the experienced staff. You can reach them at [email protected].

If you are looking for the email address yourself, you may need a little patience. You can find the contact details in the FAQ section. The link to this is listed at the very bottom of the Boom Casino website. And the operator itself also gives players the tip to read the topics listed there as well as easily understandable answers to read through first. This can save you a lot of time.

Live Chat

Boom Casino Live Chat
According to our experience, most casino guests prefer to chat with the support. This is much fasterthan waiting for an e-mail reply. The second advantage is that you can ask further questions if necessary. The assigned employee in the live chat remains active until there are really no more questions.

Only then does he take care of the next customer. This option is particularly useful in situations where you are unsure. For example, if a bonus was rejected by mistake and needs to be added manually, this is much easier to do via chat than via e-mail.

By the way, the contact option is not only open to registered customers. Even if you have concerns as a guest, these can be clarified quickly via chat. quickly and easily via chat. via chat. We found the team behind the scenes to be friendly, patient and knowledgeable. The employees always had a suitable answer ready, even for technical questions.

On average, it takes less than 10 minutes to clarify common topics. The best thing about live chat is that you don't have to interrupt a game in progress to have a conversation. In fact, you can open the chat window can be opened in parallel – This is especially good if the question refers to certain slot machines, live tables or the like.

Social Networks

social media
Currently, Boom Casino is still at the very beginning in terms of social media. First of all, it is more important for the operator to make his own website better known and to ensure the best possible to guarantee the best possible service. This leaves little time for alternatives such as Facebook, Twitter or Instagram.

If an online casino uses such media, then anyway only to communicate new promotions and offers. The classic support is limited to the casino side, and in this point Boom is in fact no different from the competition.

Whether the operators will eventually decide to have more of a social media presence remains to be seen. Until then, however, the aforementioned options for establishing contact are completely sufficient, as our experts find.

Verification and contact by mail

The fact that Boom Casino makes no secret about either licenses or location clearly speaks for the Transparency of the provider. In fact, visitors and customers learn more about the postal address at the very bottom of the page. However, this only serves to a limited extent to solve questions. Those who like can send praise, criticism and suggestions to the following address:

Hero Bet Ltd.
Level 0, Spinola Park
Triq Mikiel Ang Borg
St Julians SPK 1000, Malta

Our conclusion on Boom Casino customer support and service

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Fast and professional support is available to players at the Boom Casino sure. With this, the provider proves that new does not necessarily have to be worse than long-established companies in the industry. On the contrary: we have found the team to be very committed experienced. In addition, there is no need to wait long for a response, even by e-mail. As a rule, you receive a response within a few hours – in the chat, it takes well under 10 minutes.

Another plus point: For submitting required documents for verification, a separate email address, [email protected] , has been set up. By separating customer support from this section, the team is able to verify data and approve the player account for payouts much faster. So, the former address is exclusively for asking questions about anything that is not answered in the FAQs.

Test category Score Recommendation More Info
Odds 93% excellent Boom Casino odds
Game offer 94% excellent Boom Casino game offer
Live Casino 95% excellent Boom Live Casino
deposit/withdrawal 91% excellent Boom Casino deposit/withdrawal
Customer Service 89% very good Boom Casino Customer Service
Website 97% excellent Boom Casino Website
Gaming App 93% excellent Boom Casino App
New customer bonus 95% excellent Boom Casino Bonus
Security 91% excellent Boom Casino Security
Experience 91% excellent Boom Casino Experience
Overall rating 93% excellent Boom Casino Test

Author: Kevin LansonRated was: Boom Casino customer serviceAuthor Rating: ⭐⭐⭐⭐89%