Spinit Customer Service

PLEASE NOTE: Spinit is withdrawing from the Australian market as of 01.07.21 and closing its doors.

"Game accounts of players from Australia who try to sign up and play through this site will be automatically blocked."

Unfortunately, Spinit is no longer open for players from Australia. Those looking for a good and reputable online casino will always find what they are looking for on FindCasinoBonus.com, as we test and present the best providers in the industry.

A list of alternatives can be found in our current casino recommendations

Alternative Online Casinos


For players, it is usually very important to feel in good hands and reliably supported. We can give Spinit high praise on this point. Service is written in capital letters here. The Help section can be found directly at the top of the website. From there, you can access all relevant subsections. For example, you can contact the support team if you have forgotten your password.

In addition, there are tips on rules & security, payment methods are explained in detail and there is, of course, also an extensive as well as easy to understand FAQ page. With this, the most important topics are actually more than covered. Should you still need personal support, this is also guaranteed at Spinit Casino at any time.

The high degree of transparencythat Spinit displays is certainly one of the most important factors for its success so far. After all, the provider has only been around since 2016 and has already made a name for itself in many parts of Europe. Good advice is the be-all and end-all when it comes to keeping players happy.

Email [email protected]
Australia 0800 724 10 90
Austria 0800 005 664
International 00356 27781448
Live Chat Yes, available

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Let's move on to the personal support. To get this, either click on the Live Chat icon, or select Contact for more options. The operators have thought of everything – starting from a free hotline, to e-mail addresses for the most diverse concerns.. This also makes verification at Spinit Casino a breeze. In the following, we will take a closer look at the contact options, waiting times and other factors.

How can the Spinit support be reached?

Contact option offered at Spinit?
Online form
Live Chat
Service Hotline
Social networks
Other alternatives

You always have the option to contact the operators directly. Spinit Casino does not make any secret about the company headquarters. You can find details about this at the bottom of the Spinit website.

In addition, you will learn what goal the provider pursues. The operators state that the casino is made for players and ultimately comes from players. "Entertainment like never before" the provider wants to guarantee its customers. In addition to offers, bonuses, campaigns and of course numerous games, it is above all the service that makes Spinit a popular provider.

E-mail Support

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We are used to the fact that most online casinos provide an e-mail address where you can reach the customer service. Spinit is a little different, as there are three different contact addresses here.

  1. The first one is for asking questions and getting quick help: [email protected].
  2. When you verify your Spinit account it is necessary to send the support a copy of your ID and possibly other documents. Always send these to [email protected]. Only with the correct address the fast processing is guaranteed.
  3. In case you don't like something and want to complain, just contact us at [email protected]. Behind the scenes, they do everything they can to take such complaints seriously and sort out problems as quickly as possible.

You will usually receive an answer within half an hour. Only at peak times, such as evenings and weekends, can there be somewhat longer waiting times.

Live Chat

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Spinit Live Chat is still the fastest and most uncomplicated way to communicate with customer service. We asked various questions on a test basis and almost always received an received an answer within five minutes – and one that is both correct in content and easy to understand.

spinit live chat
The advantage of live chat is that the active employee remains at your side until all open questions have really been clarified. If you are satisfied with the answers, you can close the chat window without any effort and turn to the games.

We recommend that you first take a look at the FAQ page of Spinit. Sometimes, personal contact with live support is unnecessary, as Spinit already clarifies almost all typical questions on this said page.

Spinit Hotline

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The Spinit Casino customer service is also very easy to reach by phone – namely under the toll-free number 0800 – 724 10 90.

If, contrary to expectations, no one is active, you can alternatively contact the international support. The number for this is +356 277 814 48.

As a rule, there are no long queues. Another advantage for players from Australia is that fees are completely waived. So you can be patient for a few minutes and do not have to worry about a horrendous phone bill, as is the case in some other casinos.

Social networks

In fact, the young Spinit Casino is represented in many social networks. However, the number of subscribers can sometimes be described as manageable. On Facebook, for example, Spinit has just over 1,000 followers.

The provider still seems to be quite unknown. However, we are sure that this will change quickly. In any case, the social networks serve less to provide support than to Dissemination of news. If there are brand-new games, bonuses and promotions, you will of course be informed about them.

Verification and contact by mail

As already noted, Spinit is a transparent online casino, which also makes no secret about the responsible persons and their location.

Nevertheless, if you want to verify your account, you should not necessarily do it by mail. Although there is a verification form on the Spinit Casino website address, but the postal route takes far too much time – because the company is located in Malta and not in Australia. For data protection reasons alone, we therefore recommend that you do not send any personal documents and data by mail.

If you only want to express praise or criticism, simply send your message to the following address:

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Genesis Global Ltd.
Level 6A, Tagliaferro Business Centre
Gaeity Lane (Triq Il-Kbira) c/w High Street
Sliema, SLM 1549, Malta

Our conclusion on Spinit Casino customer support and service

Spinit does everything right when it comes to service. There are all the usual contact options, the team is professionally trained and the waiting times can also be described as manageable. As usual, the fastest way is via live chat, but you will also receive the answer you need to continue playing without any worries quite quickly.

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The fact that all contact options are free of charge, also speaks for the provider. Furthermore, Spinit shines with its high transparency on the website. And: Thanks to the FAQs, you very rarely have to make personal contact with Spinit's customer service.

Test category Score Recommendation More Info
Odds 92% excellent Spinit odds
Game offer 92% excellent Spinit game offer
Live Casino 92% excellent Spinit Live Casino
Deposit/payment 91% excellent Spinit deposit/withdrawal
Customer service 92% excellent Spinit Customer Service
Website 92% excellent Spinit Website
Gaming App 91% excellent Spinit App
New customer bonus 90% excellent Spinit Bonus
Security 94% excellent Spinit Security
Experience 92% excellent Spinit Experience
Overall rating 91% excellent Spinit Test

Author: Jake ErvingRated: Spinit customer serviceAuthor Rating: ⭐⭐⭐⭐ 92%