Sloty Customer Service

PLEASE NOTE: Sloty is withdrawing from the Australian market as of 01.07.21 and closing its doors.

"Game accounts of players from Australia who try to sign up and play through this site will be automatically blocked."

Unfortunately, Sloty is no longer open for players from Australia. Those looking for a good and reputable online casino will always find what they are looking for on, as we test and present the best providers in the industry.

A list of alternatives can be found in our current casino recommendations

Alternative Online Casinos


Whenever you need help, you are assured of it at Sloty Casino – and that, by the way, even before an optional registration. You will find the contact options at the very top next to the login or registration area. If you are already logged in, the question mark will of course remain at the top. This makes it easy for you to access the many different options.

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Service is written in capital letters at Sloty Casino. It was not only important to the operators to offer you more than enough support solutions. Also stand English-speaking staff at your side, who will always help you if something should actually be unclear.

In principle, however, all games, payment methods, bonus conditions and co. are self-explanatory anyway. We have made the experience that personal support is needed only in very rare cases – and even by inexperienced new customers who have not yet been active in any online casino.

Email [email protected]
Service Hotline 0800 – 66 44 88 4
International Hotline +356 277 814 53
Live Chat Yes, available

Nevertheless: When it comes down to it, Sloty Casino is there for you. That alone is enough for us as proof of the seriousnessSloty has never left us in doubt, even in other test areas. Customer satisfaction is the number one priority for those responsible. Of course, we not only tried all avenues, but also kept the staff quite busy. Questions that normally no player would just ask were answered just as clearly for us as all the typical concerns that are usually brought up again and again by customers to the team.

How to contact Sloty Support?

Contact option on offer at Sloty?
Online form
Live Chat
Service Hotline
Social networks
Further alternatives

Click on the question mark in the upper right corner to open a special help center. Here you can choose between the FAQ page, the live chat as well as other contact options. Although Sloty Casino does not provide any information on service hours, we were able to reach the but we were almost always able to reach the – whether in the evening hours, in the morning or on weekends. Even holidays are no reason for the Sloty team to rest.

Whenever you have questions, there is someone who will provide you with quick, clear and, above all, easy-to-understand answers. Sloty writes: "We want to provide you with the best customer service!" In fact, in the Sloty test nothing that could have been criticized. The responsible persons react promptly and convince with a maximum of expertise.

E-mail support

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Sloty Casino has set up a special e-mail address for every request. If you have general questions about the technology, bonus promotions and Co. on the soul, then direct your message to [email protected].

Sooner or later the moment comes when it is necessary to verify the verify the Sloty customer account. Without data matching payouts at Sloty are not possible are not possible. For this purpose there is the email address [email protected]. Here, experienced employees accept all documents and immediately start the verification process.

If you want to complain about anything, for example unclear bonus conditions or the like, then it is best to use the address [email protected].

Due to the fact that there are several contact addresses, the processing is much faster than in many other online casinos. Especially the verification can be done quite quickly in this way. The sooner you send the documents to the mentioned e-mail address, the less complicated it is to request a payout of winnings later on.

Live Chat

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If it has to go fast, then also in the Sloty Casino the Live Chat is the best choice for personal support.. As a rule, it takes less than five minutes until an employee takes care of your concerns.

Sloty Live Chat
The chat window can be opened in just a few steps or clicks. All you have to do is enter a name (or pseudonym) and a valid e-mail address. You can then ask all your questions. The live chat is ideal, especially if further questions arise from possible answers.

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By the way, it is also available to you if you are merely a guest at Sloty Casino as a guest. So registration is not a must here.

Sloty Caisno Hotline

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The best customer service, as promised at Sloty Casino, naturally includes a hotline. The operators have even free of charge for you – reachable under 0800 – 66 44 88 4.

If actually no one is available, you can also fall back on the international hotline. You can reach this under +356 277 814 53. However, there are charges to be considered here, which depend on your own telephone contract.

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Fortunately, you can save yourself the trouble of calling abroad with Sloty, because: Especially the English-speaking Sloty Hotline of the provider is well equipped. We have not yet had to put up with long waiting times here. It usually takes a few minutes at most before you are connected to a free agent. He or she will help you until all uncertainties have been resolved.

Social networks

Meanwhile, Sloty is active in almost all social networks – starting with Facebook and ending with Twitter, Instagram and YouTube. However, the pages do not have much to do with classic support. Here, the operators are much more interested in keeping you informed about new promotions as well as freshly introduced casino games.

A look at the aforementioned social networks also makes it clear that Sloty is still very young. There are not too many followers and subscribers so far. However, this could change very quickly as awareness grows – precisely because Sloty offers an unusual and, above all, youthful concept.

Verification and contact by mail

If you want, you can also contact the operators by mail at any time. However, Sloty can only guarantee support in this way to a limited extent – especially since it simply takes too long to send letters back and forth. The following address is provided by the casino:

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Genesis Global Ltd.
Level 6A, Tagliaferro Business Centre
Gaeity Lane (Triq Il-Kbira) c/w High Street
Sliema, SLM 1549, Malta

Our conclusion on Sloty Casino customer support and service

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The customer support of Sloty is really well positioned. Service is obviously written in capital letters here. And the employees are not easily put off even by more complex questions. Sometimes we have always received appropriate and, above all, correct no matter if it is about technical issues, questions about payment methods or about the Sloty bonus details were concerned.

The waiting times are also acceptable. Even by e-mail, it rarely takes longer than half an hour until you receive a response from Sloty Support. response from Sloty Support receive. This is something that even a demanding customer can live with – especially since we have already had several providers in our test that took significantly more time to answer questions.

Test category Score Recommendation More Info
Odds 90% excellent Sloty odds
Game offer 94% excellent Sloty game offer
Live Casino 92% excellent Sloty Live Casino
deposit/withdrawal 89% very good Sloty deposit/withdrawal
Customer service 92% excellent Sloty Customer Service
Website 91% excellent Sloty Website
gaming app 92% excellent Sloty App
New customer bonus 90% excellent Sloty Bonus
Security 94% excellent Sloty Security
Experience 88% very good Sloty experience
Overall rating 91% excellent Sloty Test

Author: Jake ErvingRated: Sloty customer serviceAuthor Rating: ⭐⭐⭐⭐ 92%