PLEASE NOTE: Casino Heroes is withdrawing from the Australian market due to the new regulations.
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Before we get to the good news, we would like to note right away that Casino Heroes will not have a service open to you around the clock for the time being. However, support has been provided, because the operators naturally also want you to feel that you are in good hands in the online casino. The support team therefore does everything in its power to provide you with the best possible support whenever help is needed.
The team not only responds quickly, but also proves to be professionally competent. Most concerns can be solved within a very short time, without you having to wait 24 hours or more for an answer. For the sake of simplicity, we recommend that you first take a look at the FAQ page. Here, all questions and answers have been clearly sorted by topic.
| [email protected] | |
| Live Chat | Yes, available |
The main problem we have with the customer service: It is not at all easy to find the contact details as a new customer, which are available but sometimes take some time to find. At first glance, all contact options are missing, except for live chat. with the exception of the live chat. The button to start a conversation can be found at the very bottom of the Casino Heroes website.
| Contact option | offered at Casino Heroes? |
|---|---|
| Online form | |
| Live Chat | |
| Service Hotline | |
| Social networks | |
| Other alternatives |
Overall, the provider makes it easy for you to contact customer service if you have any questions or problems. Nevertheless, it would certainly be pleasant if they could show you the contact details more clearly. would.
A help button is available at Casino Heroes, but this only takes you to the FAQ section. Further information such as the aforementioned email address and the like, on the other hand, are already much harder to track down. Let's take a look at the options that are generally offered to you.
Email support
Basically, of course, you can always send an email to Casino Heroes customer support. Simply direct your message to [email protected]. We did exactly that several times in our test and found that the employees provide answers very quickly.
Nevertheless, it makes sense to look at the FAQs first – also and especially to relieve the support. If a question is not answered, you can still contact the customer service by mail.
The e-mail address is important simply because there is no other way to send documents. Verification is required at the latest when you want to withdraw your winnings for the first time.
We have not experienced long waiting times at Casino Heroes. You can regularly count on a response within a few hours. Often you will even get the answers you want from support after a few minutes.that you wish from the support.
It goes without saying that it can sometimes take a little longer. However, it is problematic that there are only a few English-speaking employees in the customer service department. In the best case, you already have a translation program at hand – that is, of course, only if you do not understand English. The team tries to give you answers that are simple and easy to understand. to provide you with simple and easy to understand answers.
Live Chat
As already explained, the live chat is again the easiest way to contact customer support. At the bottom right of the Casino Heroes website, you will find the button that will take you to the chat. With one click, you open the window and can directly get rid of your concern.
Depending on the volume of players, the response time in the Casino Heroes live chat is only a few minutesbut at most a good half hour. However, it's not just about speed here, but also about competence.
The team is obviously very well trained and has an answer to even the most difficult questions. Whether you need technical support or simply have info about the bonus offer, it doesn't matter. The staff really cares about smoothing your way into the game – so that you keep the good feeling in the long run.
Unfortunately, we can't tell you exactly what times the live chat is active. This obviously depends on various factors – including the number of employees. In the end, however, you should be well supported at least during core hours. We were always able to reach the support without any problems until late in the evening.
Casino Heroes Hotline
Even after the years that Casino Heroes has been on the market, there seems to be no need for a hotline. So far, at least no phone number providedthat would help you at this point. However, it may make sense to request a callback in some cases.
The company usually has no problem with this. Sometimes there are things that are best clarified in a personal conversation. And we are therefore particularly pleased that the operators always find a solution for such situations as well.
Social networks
So far, Casino Heroes is not exactly what you would call a strong representative in social media such as Facebook, Twitter or the like. The provider also lacks subscribers so far, unfortunately – but this will surely change in the coming years. As a support solution, the social networks are suboptimal for now.
Here you only have the opportunity to find out about current bonus offers, promotions and new games. new games. A strong community for sharing experiences, on the other hand, is missing. We are sure that we will soon have better news for you when it comes to social gaming at Casino Heroes. Currently, the provider is still in its infancy as far as social gaming is concerned.
Verification and contact by mail
You are welcome to send a letter to the company. Quick help is not possible, but Casino Heroes is always happy to receive praise, criticism and suggestions. Simply send your mail to the following address:
Hero Gaming Ltd.
53/4, Sir Adrian Dingli Street
Sliema SLM 1902, Malta
Our conclusion on Casino Heroes customer support and service
The live chat does a great job, and our emails were also always answered reliably. Nevertheless, we would like to see more clarity at this point – including a listing of all contact options as well as service hours.
We will not consider the lack of a hotline as a point of criticism, since the two alternatives are sufficient to find a solution for all concerns. The FAQ page is also exemplary. We are even more curious to see if and to what extent Casino Heroes will improve the support over time, respectively adapt it to the growing needs of its customers.
| Test category | Score | Recommendation | More Info |
|---|---|---|---|
| Odds | 92% | excellent | Casino Heroes odds |
| Game offer | 92% | excellent | Casino Heroes game offer |
| Live Casino | 90% | excellent | Casino Heroes Live Casino |
| Deposit/Withdrawal | 86% | very good | Casino Heroes deposit/withdrawal |
| Customer Service | 85% | very good | Casino Heroes Customer Service |
| Website | 90% | excellent | Casino Heroes Website |
| Gaming App | 89% | very good | Casino Heroes App |
| New customer bonus | 93% | excellent | Casino Heroes Bonus |
| Security | 91% | excellent | Casino Heroes Security |
| Experience | 89% | very good | Casino Heroes experience |
| Overall rating | 89% | very good | Casino Heroes Test |
Author: William BrownRated: Casino Heroes customer serviceAuthor Rating:
