Vegas Hero Customer Service

PLEASE NOTE: Vegas Hero is withdrawing from the Australian market as of 01.07.21 and closing its doors.

Unfortunately, Vegas Hero is no longer open for players from Australia. If you are looking for a good and reputable online casino, you will always find it on, because we test and present the best providers in the industry.

A list of alternatives can be found in our current casino recommendations

Alternative Online Casinos


A reputable provider naturally includes a well-established customer service. We took an extensive look at the services Vegas Hero offers its customers and whether they are sufficient to satisfy even less experienced players. We can already say that the operators have left nothing to chance when it comes to support. Quite early on Australian customers were taken into considerationThey are actually very strongly represented at Vegas Hero Casino.

If you need support or have any questions about games, bonuses, registration and the like, then you have to do nothing more than click on the question mark in the upper right corner. Now, various other fields will open up – including for the FAQ, personal contact, live chat, info on payment methods and general rules.

Email [email protected]
Australia 0800 72 41 089
Austria 0800 00 62 69
International 00 356 27 76 13 97
Live Chat Yes, available
Email for documents [email protected]
E-mail for complaints [email protected]

There is no 24/7 service, but the team is very accessible every day from 10 am. We can commend Vegas Hero for this.

Players are simply not lacking anything at Vegas Hero Support. You can contact the team via mail, live chat and even by phone to have all questions answered quickly and reliably. In doing so, the operators rely on a free service. Consequently, you do not have to consider any fees, which are still common today in some casinos, at least on the subject of hotline.

The operators have set up a toll-free hotline and make every effort to meet the demands of their customers as quickly as possible. Wait several days for an answer? You will definitely not experience that with this provider!

How can the Vegas Hero support be reached?

Contact option at Vegas Hero on offer?
Online form
Live Chat
Service Hotline
Social networks
Other alternatives

vegas hero casino faq
As already explained, you will find the question mark at the top right of the web page. This small but not overlookable button opens up numerous options for you, to contact the Vegas Hero customer service customer service. You can try the FAQ first.

If a personal conversation is indispensable, there are various alternatives. In this area, the company is actually much better positioned than many of its older competitors.

E-mail support

email icon
No less than three e-mail addresses have been specially set up to meet your personal needs. If you have general questions about the game offer, bonus conditions or the like, then direct your message simply and quickly to [email protected]. Sooner or later the day will come when the verification of your account is required is required.

Vegas Hero Casino customer service
Data matching is done before a first payout of winnings, but you can also do this step early. Send copies of your ID and other requested data matching documents to [email protected].

This special address is ideal, because it allows the staff to complete your verification particularly quickly and you do not have to search for documents among thousands of support questions. If you have any suggestions or criticism, please send your message to [email protected].

Depending on your request, it should not take more than a few hours for the desired answer to reach you. You will receive the message in your account if you are already registered as a customer. Beyond that you have to enter an email address anyway. The answers will be sent to this address as well.

In the practical test, we usually experienced a response after less than an hour. Not only did the staff prove to be friendly, but they were also very knowledgeable and provided answers that were easy to follow, even for beginners.

Live Chat

chat icon
Live chat is the most convenient and fastest option when it comes to getting help from Vegas Hero support. The team is officially available from 10am. During our tests, it became apparent quite quickly that the employees were available much earlier than average in the live chat. To be able to start the communication, you need to enter a name as well as your email address in the window.

Now click on "Start chat"and an employee will take care of your request. Waiting times of a few minutes have to be accepted, but it rarely takes longer than a quarter of an hour for someone to deal with your request. Here, too, we have experienced exclusively friendly people who always have an open ear and whose answers professionally lead to the goal.

Vegas Hero Hotline

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We are basically satisfied when an online casino is nice enough to offer players a free hotline to provide players with a free hotline. Vegas Hero outdoes its crap all because there are even two numbers you can dial here.

The telephone Vegas Hero Support you can reach from Australia under 0800 – 724 10 89 or from Austria via 0800 00 62 69. In addition, there is the international hotline, which is there for you outside the usual service hours here – but then in connection with low fees.

Social networks

social networks
Vegas Hero is a brand new online casino Vegas Hero is a brand-new online casino that has so far focused on the main site, the games offered and the support. Social networks are now put on the back burner for the time being. There are some Facebook pages for the provider, but they are not official and have almost no followers. We firmly believe that this will change quite a bit in the coming years. Until then, the only thing left to do as a player is to concentrate on the classic support path.

Verification and contact by mail

Transparency is of utmost importance for the Vegas Hero Casino transparency is a matter of course. However, you will not find the postal address in the support section, but at the bottom of the website. On the one hand, you can take the opportunity to personally drop by during your next Malta visit. On the other hand, you can of course also send documents, criticism and so on. send by mail to the operators – namely to:

letter icon
Genesis Global Limited
Tower Gate Place, Tal-Qroqq Street
Msida, Msd 1703- Malta

Our conclusion on Vegas Hero Casino customer support and service

The support of the company is not only extremely versatile, but also very easy to reach.. You have various options to get rid of questions or concerns. We were surprised by the special email address for reviews and suggestions. We have not been able to experience this very often before.

Overall, the customer service is first class. The employees respond quickly, always remain friendly and know exactly what they are talking about.

This alone testifies to seriousness, because Vegas Hero has not put any amateurs at the email boxes and the hotline, but really thought about how to best support players. All in all, this is how a service that can be seen.

Test category Score Recommendation More Info
Odds 91% excellent Vegas Hero Odds
Game offer 92% excellent Vegas Hero game offer
Live Casino 92% excellent Vegas Hero Live Casino
Deposit/Withdrawal 89% very good Vegas Hero deposit/withdrawal
Customer Service 90% excellent Vegas Hero Customer Service
Website 88% very good Vegas Hero website
Gaming App 89% very good Vegas Hero App
New customer bonus 92% excellent Vegas Hero Bonus
Security 94% excellent Vegas Hero Security
Experience 91% excellent Vegas Hero Experience
Overall rating 91% excellent Vegas Hero review

Author: Jake ErvingRated: Vegas Hero Customer ServiceAuthor Rating: ⭐⭐⭐⭐ 90%