The Mybet customer service

PLEASE NOTE: Mybet is withdrawing from the Australian market and closing its doors.

Unfortunately, Mybet is no longer open for players from Australia. If you are looking for a good and reputable online casino, you will always find it on, because we test and present the best providers in the industry.

A list of alternatives can be found in our current casino recommendations

Alternative Online Casinos


Good advice should be everything, but in no case expensive. According to this philosophy, the Mybet Casino Support supports you competently and friendly – for many years already. Players have daily between 10 and 22 clock to request support. During the other times the extensive FAQ will have to suffice. These are a bit confusing, but all the more detailed for it.

The good thing is that you can orient yourself by the status of the live support. If you find the word "Offline" written in red there, then you are on your own at Mybet. Fortunately, the entire online casino is almost self-explanatory.

And even if you are freshly registered, you have several days to find out about the welcome offer before it expires. If you have any questions about it, feel free to ask the staff. If the chat is set to "Online", then also all other contact options are also available for you. Of course, our editorial team is not solely concerned with accessibility.

E-mail [email protected]
MyBet customer phone 01806 224114**20 ct/call (Australian landline), max. 60 ct/call (Australian mobile network)
Live Chat Yes, available

Significantly more relevant is the fact that these are trained employees who are placed at your side here. The entire team is knowledgeable, works in a highly professional manner and provides efficient supportto make your gaming experience as easy as possible.

How to contact Mybet support?

Contact option on offer at Mybet?
Online form
Live Chat
Service Hotline
Social networks
Other alternatives

Really advantageous is the tactile thing that you do not have to search long for the support solutions in Mybet Casino. It is equally not necessary to click on a link to get all the options displayed. You can find them relatively far down the page – and they are clearly structured. There is only a link to the FAQ (Frequently Asked Questions).

E-mail support

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There are many customers who prefer to express their concerns in writing. Especially at times when support is not immediately available, email traffic makes sense. Just send your question to [email protected].

You will receive an answer promptly as soon as the team is active again. The big advantage of this option is that you can send your message before it slips your mind what it is about. For example, if you want to ask a detail about the bonus conditions, then write to the team. This also works outside of service hours. This way works just as simply for all other things that go through your mind on various topics related to Mybet Casino.

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The response time is of course somewhat slower than with the hotline or live chat. Nevertheless, the responsible persons are very eager to support you promptly with your request.

The answer will be sent directly to the specified mailbox. In the meantime, you can browse through the FAQ, and maybe the solution will be found there faster than you think. On the Mybet page you will find the entire questions and answers once again in a much more manageable form. There are six relevant topics here, which should simplify your search.

Live Chat

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Today, there are hardly any online casinos that do without a live chat. Direct contact with the support team is simply more personal – and above all, solutions can be solved step by step in real time.

The function is also available to you at Mybet, if you are not registered yet and you only want to find out about the advantages or disadvantages of such a registration. For the employees behind the scenes, all inquiries are equally important.

If you become a VIP member later on, personal contacts will help you work out solutions even faster – or you will receive exclusive offers via live chat. Another clear advantage is that the chat function does not interfere with running games.

So you can ask your questions even if you want to ask them about a specific slot machine that is currently running on your screen.

Mybet Casino Hotline

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The telephone support is also available to you daily from 10 am. Until 10 p.m., you can contact the Mybet Casino staff personally – and under the phone number. 01806-22 41 14.

There is a point deduction for this service, because it is not free of chargeas we have experienced in most other online casinos with a hotline. After all, the costs fortunately do not exceed 20 cents per call from the Australian fixed network.

Only a call from a cell phone can cost you up to 60 cents. It doesn't matter how detailed your request is or how long it takes to find a satisfactory solution.

Social networks

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Since Mybet is a provider with headquarters in Australia (sports headquarters Cologne), it is of course not surprising that this group is strongly represented especially in the social networks such as Facebook, Twitter and Co. is also available as a integrated Facebook company presence. Our essential casino test is based on this, because at the Australian site, no slot games are brokered or distributed, but exclusively Sports betting.

Despite everything, it is of course worth browsing the site to learn more about the company and its extraordinary concept. If you don't want to miss any more news, then we actually recommend Facebook.

Through this social network, communication is very good and, above all, easy. If you subscribe to the company page, you will no longer miss any information or details. This way, you will always stay up to date with the latest news, regardless of the support.

Verification and contact by mail

Of course, Mybet makes no secret about the company address. Accordingly, contacting the company even by mail is possible without any problems. Simply send your request to the following address:

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Personal Exchange International Ltd. and PNO Casino Ltd.
W Business Centre, Level 3, Triq Dun Karm, B'Kara –
BKR90 33, Malta

To be honest, this option is quite inconvenient if you need your answers quickly. Nevertheless, it speaks for the provider that it also provides such information directly on its homepage.

Our conclusion on Mybet customer support and service

There are, if you will, two small points of criticism concerning the Mybet Casino customer service. On the one hand we criticize the costs that arise from contacting the hotline. 20 cents is not much, but the competition shows that it can be done differently – and especially for free.

On the other hand, the service times are not optimal. After all, most customers play on weekends and late in the evening. At least on Fridays and Saturdays, longer hours would be desirable. A casino does not necessarily have to offer 24/7 support in order to be rated as reputable by our editorial team. And we also have no doubts about the seriousness of Mybet up to this point.

Test category Score Recommendation More Info
Odds 80% good Mybet odds
Game offer 92% excellent Mybet game offer
deposit/withdrawal 92% excellent Mybet deposit/withdrawal
Customer service 91% excellent Mybet Customer Service
Website 89% very good Mybet website
Gaming App 90% excellent Mybet App
New customer bonus 89% very good Mybet Bonus
Security 90% excellent Mybet Security
Experience 79% average Mybet experiences
Overall rating 88% very good Mybet Test

Author: William BrownRated: Mybet customer serviceAuthor Rating: ⭐⭐⭐⭐ 91%