The William Hill Customer Service

PLEASE NOTE: Since 15.10.2020 William Hill no longer offers a casino area in Australia. As usual, sports betting can still be used. The changes do not affect players from Austria.

As an alternative to William Hill, here is a list of our current casino recommendations for you.

Alternative Online Casinos


As a real money player, it should be fundamentally important to you that a good and, above all, competent service is offered in the chosen online casino. Sometimes a personal conversation is unavoidable, and this is exactly what you can do at William Hill with the experienced team in Australian language lead.

In many cases, questions are superfluous by themselves. The FAQ pages help you to clarify all known and classic topics directly. However, we have to deduct one point from William Hill at this point.

It would be much more pleasant if there was a sorting by main topics in the FAQ. Instead, you are only left to browse through the five pages until you find your answers in the best case.

How good that there is another way. William Hill provides you with a competent, English-speaking support who is available around the clock to listen to your concerns.

William Hill Casino Hotline
E-mail not available
Contact form Yes, available

The support at the provider becomes even better when you have reached a higher VIP level. Now you will have a personal contact person who will take care of all your concerns, questions and problems. Of course, this can not work around the clock, but you will still be offered competent support at William Hill Casino at any time.

At the very bottom of the website, you will find two links that will take you to the casino's support: "Contact" and "Help". Ultimately, these two pages lead to the possibility, to contact the friendly staff directly in the way you prefer.

How can the William Hill support be reached?

Contact option offered at William Hill?
Online form
E-mail support
Live Chat
Service Hotline
Social Networks
Postal address

Email Support

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A big advantage is that you don't have to open your email inbox first to contact the support team at William Hill Casino this way. Namely, go to the "Email" link, then. the contact form opens automatically.

Here you have several options to personalize your message and reach the right person faster. The first step is to decide on a product.

Email support William Hill
After all, William Hill is very extensive and offers a lot of areas from sports betting to poker. After that, it is important to enter your own address for a reply. Already, you may address a subject as well as your message to the employees.

Would you like to verify your account? Then simply take the opportunity to conveniently upload the relevant files via the upload form!

You will usually receive a reply by e-mail within a few hours – often even much faster. It makes sense to keep an eye on your mailbox. If only because of the little extra effort involved, more and more players are opting for another way of contacting us. After all, there are plenty of alternatives at William Hill Casino.

Live Chat

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The live chat is preferred by most customers at William Hill Casino. After all, this is the only way to contact the staff even during the game and ask directly if something is unclear.

The company has an open ear around the clock and helps reliably even with complex issues. Before the chat can be started, you only have to type in your name and e-mail address. In the next step, a window opens and you have to wait a few seconds until a free employee takes care of you.

William Hill Live Chat
By the way, the live chat is not only available to registered William Hill customers. If you are only a guest and do not know yet whether the registration is right for you, you can easily get rid of all questions in the chat. This facilitates the decision immensely. If you like, you are of course allowed to make up the registration immediately.

Service Hotline

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William Hill has no less than three free phone numbers for different countries. This ensures that players from all over the world receive the support they need. Customers from Australia and Austria have the possibility to contact the support of the provider free of charge – in our case under the following phone number 0800 – 664 93 72.

Only in the evening hours and on weekends it can sometimes take a little while until you can get rid of your question. However, the William Hill support is generally well-positioned, so that you are fortunately spared from eternal queues.

Once you have cleared up any uncertainties, you can decide for yourself whether you want to register or not. Of course, the fact that the telephone support can be contacted even before you sign up is an advantage – for example, if you have questions about the relevance of the data or but about subsequent deposits as well as bonuses.

Social networks

social networks
Whether Twitter, Facebook or Google+: In social networks, William Hill is very strongly represented. And that even in multiple versions, because there are dedicated pages for all products. The company has also set itself up in several languages in order to have the widest possible reach.

Direct contact is of course possible via Facebook and Co. However, the pages primarily serve to inform you about current promotions, bonuses and other news. Here and there, there is even the possibility to benefit from special promotions – those that are not mentioned on the website.

Postal address

William Hill is a very present gambling company. Provided that you prefer postal contact or you would like to send your ID copy to the support team for verification, then you can of course do this by mail at any time. The address of William Hill Casino is:

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WHG (International) Limited
Gibraltar, 6/1
Waterport Place

It should be clear from the outset that verification in this way takes significantly more time than via email. Our tip: If you would like to learn more about the philosophy of the operator, then simply visit one of the betting shops, which are strongly represented especially in Great Britain.

Our conclusion on William Hill customer support and service

All classic support channels are open to you at William Hill Casino. Particularly noteworthy is the fact that the company employs a very large number of employees. Accordingly fast is the team with its response to questions, problems, concerns and suggestions. Even on the phone, we did not have to wait long for our answers.

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Service is clearly written in capital letters in this online casino. The provider itself is also convinced of this. Once you have reached a high VIP level, the support improves significantly. It does not matter in which country you are currently active.

Test category Score Recommendation More Info
Odds 92% excellent William Hill odds
Game offer 94% excellent William Hill game offer
Live Casino 92% excellent William Hill Live Casino
Deposit/Withdrawal 91% excellent William Hill deposit/withdrawal
Customer service 92% excellent William Hill Customer Service
Website 88% very good William Hill website
Gaming App 90% excellent William Hill App
New customer bonus 92% excellent William Hill Bonus
Security 92% excellent William Hill Security
Experience 93% excellent William Hill Experience
Overall rating 92% excellent William Hill Test

Author: Kevin LansonRated: William Hill customer serviceAuthor Rating: ⭐⭐⭐⭐ 92%