Important notice: The offer of Rizk has changed due to the new regulations since July 1, 2021. This mainly affects the game options and the deposit or the stake, where there is a clear limitation. But there are also adjustments to the odds, which have a massive impact on fairness. The average payout ratios have been reduced from the former ~96% to values around 84%.
Providers that continue to operate with win rates of ~96%, we have listed here:
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Good advice should not only be free, but also available quickly. Therefore, it was all the more important to our editorial team to give the Support at Rizk Casino to feel on the tooth. The bad news is that if you're a beginner, you'll have to spend quite a while looking for the contact information you want.
The good news: We have researched extensively and can tell you everything you need to know about Rizk customer service at this point. You will be supported around the clock. Nevertheless, there are in the test area some weak points – including the fact that the operators have not set up a hotline for their players.
No phone numbers are given for customers from Australia or internationally. After all, they make no secret about their company address, and even a 24/7 live chat has been set up for players from all over the world. Let's take a look at how the competence of the employees and their friendliness is.
| [email protected] | |
| Rizk Casino Hotline | not available |
| Live Chat | Yes, available |
The About Us page of the provider is not exactly lush with information. The operators only reveal that Rizk is at the top in terms of innovation and fairness. The company focuses on user-controlled and intelligent website features. Simplicity is in the foreground, because after all, even new customers without experience should be able to find their way around easily.
Whether the promised unprecedented online gaming experience is overstated? Well, at least Rizk knows how strong the competition has become. All the more important for the operators to focus on perfect and expert support.
The information is quite interesting for all those who are about to learn about the advantages of Rizk Online in the picture. Apart from that, you will only find the company address as well as an e-mail address.
How to contact Rizk support?
| Contact option | at Rizk on offer? |
|---|---|
| Online form | |
| Live Chat | |
| Service Hotline | |
| Social networks | |
| Further alternatives |
Not only do you have to do without the hotline at Rizk. There is also no FAQ page. Other online casinos use this to get rid of almost all concerns already before the need for personal contact. Even an intensive search did not lead to any results at Rizk Casino. Accordingly, you can only get answers through direct conversation with the support staff – who after all speak Australian. You can choose the following options here as you wish:
Email Support
Click through to the About Us page, and you'll actually find an email address for Rizk. The operators write here: "If you need help or have any questions send us an email at. [email protected] and activate the Rizk signal to alert the captain."
There is no contact form. Accordingly, you need to open your e-mail box separately, enter the said address and be sure to fill in the subject so that your request can be assigned to a main topic.
In any case, use your own e-mail address with which you have registered at Rizk when contacting us. This will make it easier for the Rizk customer support staff to provide you with quick assistance. For example, if you have a technical problem, you should describe it as precisely as possible. Similarly, if you have questions about the customer account, payment methods, bonuses and the like.
Really advantageous is that the team behind the scenes responds extremely quickly. Even when contacting them by mail, you rarely have to wait longer than a few hours for a response. We have found the team to be competent and friendly.
The downside: If further questions arise from an answer, finding a solution will take time. Therefore, e-mail support is only optimal if your concerns can be clarified from the outset with a short reply.
Live Chat
If you want it to go faster, then we recommend – as in almost all online casinos – the following the Live Chat. You will find the corresponding link on the left side – under Games, Rizk Insider and Co. With one click you can open the window.
Detail shows the live chat window in Rizk Casino
Here you now have to enter the e-mail address you chose when registering as well as select a topic. Rizk has for all listed areas own specialists set. For example, if it is about Rizk Casino Deposits & Documents, you can click the corresponding box next to it.
By specifying the issue, it is much easier for Rizk Live Support to help you quickly and professionally.
Once you have chosen a topic, you can compose your message and send it. The advantage of the chat is that you can also ask further questions. The conversation is only ended when all ambiguities have been resolved.
Rizk Hotline
Unfortunately there is currently no hotline at the Rizk online casino yet. Telephone contact is not possible in Australia or other countries. This leads us to a point deduction, because especially players of the older generation appreciate a personal conversation in this form and are, on the other hand, usually a bit insecure when they have to write their request in writing.
Social networks
Rizk pages can be found on Facebook as well as on some other social networks. However, they are only available in English so far. Facebook currently throws up two results: Rizk Casino and Captain Rizk as a movie character. If you don't understand English, you're out of luck.
In addition, the networks are only suitable as a support solution to a limited extent. The operators are much more interested in presenting you with news – including promotions and the latest games.
Verification and contact by mail
The fact that Rizk officially states the company address clearly speaks for its seriousness. Of course, you do not send your messages to Rizk itself, but to MT Secure Ltd. This company has been operating the casino since 2014 in Malta. However, contact by mail is at best suitable for sending praise and criticism to the operators or employees.
If you want to verify your account, you would have to wait far too long this way. Nevertheless, we would like to give you the address of the Rizk Casino of course:
MT Secure Ltd.
GB Buildings, Penthouse
Watar Street, Ta' Xbiex XBX 1301, Malta
Our conclusion on Rizk Casino customer support and service
Rizk is service-oriented, but clearly still has a lot of room for improvement when it comes to implementation. For our part, we would be happy to see a hotline. After all, a personal conversation is still the most pleasant.
After all: The live chat supports you within minutes. Another thing in Rizk's favor is that the customer service is available around the clock, seven days a week. Thus, you are not alone should you actually have any questions or problems. Emails are responded to quickly. Thus, you can turn to the preferred games quite promptly, claim bonuses and hope for real winnings without having to wait for a long time for a solution to your request.
| Test category | Score | Recommendation | More Info |
|---|---|---|---|
| Odds | 84% | good | Rizk odds |
| Game offer | 92% | excellent | Rizk game offer |
| Live Casino | 92% | excellent | Rizk Live Casino |
| Deposit/Withdrawal | 89% | very good | Rizk deposit/withdrawal |
| Customer service | 75% | average | Rizk Customer Service |
| Website | 92% | excellent | Rizk Website |
| Gaming App | 92% | excellent | Rizk App |
| New customer bonus | 92% | excellent | Rizk Bonus |
| Security | 90% | excellent | Rizk Security |
| Experience | 81% | good | Rizk Experience |
| Overall rating | 88% | very good | Rizk Test |
Author: Jake ErvingRated: Rizk customer serviceAuthor Rating:
