Important notice: The offer of Sunnyplayer has changed due to the new regulations since July 1, 2021. This mainly affects the game options and the deposit or the stake, where it comes to a clear limitation. But there are also adjustments to the odds, which have a massive impact on fairness. The average payout ratios have been reduced from the former ~96% to values around 84%.
Providers that continue to operate with win rates of ~96%, we have listed here:
The rating of an online casino stands and falls with the customer support. Our editors have checked this extensively – with positive results! The only drawback is that there is sometimes no hotline. Fortunately, there are enough alternatives available for you to choose from at your convenience.
As a rule, it is rather rarely necessary to contact Sunnyplayer's customer service. However, if you have any questions, you can count on competent and friendly support rely on. Unfortunately, there is a lack of information regarding service hours.
As the company itself explains, the live chat window always turns into a contact form when no employee is free at the moment. The message that is entered here immediately lands at the customer service and is answered promptly by the trained staff. Sunnyplayer itself promises that this rarely takes more than a few minutes.
|Sunnyplayer phone number||not available|
|Live chat||Yes, available|
When it comes to the contact form, the times ultimately do not play a major role. According to our test, responses are made within a few hours – and even on busy weekends.
Those who would like to talk to an employee in person can do so via the live chat. The green light indicates whether someone is online. We generally recommend that all players first take a look at the FAQ pages. There, all classic questions are usually answered in detail as well as easily understandable.
How can the Sunnyplayer support be reached?
|Contact option||offered at Sunnyplayer?|
Contacting customer service at Sunnyplayer Casino is as easy as can be. As a rule, the employees at the latest at 9 o'clock in the morning is available to all players who urgently need support – for example, with technical questions, on the subject of bonus conditions and the like.
It is also possible to write emails outside of service hours. For the sake of simplicity, you can do this directly on the Sunnyplayer website and do not have to laboriously open your own mailbox first. Let's take a look at all the options in detail:
Once you've read your way around, you can almost always save yourself the trouble of contacting them in person. If not, it is enough to send an email to the support. This is to [email protected] possible.
If you prefer the simple variant, then you are always welcome to fill out the contact form. Usually you will receive an answer the same day. In the test, the response rarely took longer than a few hours – depending on how many requests reach the support team.
You will need the email address at the latest when you want or need to verify your Sunnyplayer account. A reconciliation of personal data is a must, because without it, winnings cannot be paid out even with the provider.
The easiest way is to send all the required documents to the team right away. Once the ID copy and any invoices have been verified, you have peace of mind and do not have to worry about anything else. It is also possible to send them by fax. The team will be happy to provide you with the appropriate number.
Most players prefer to communicate with customer service via live chat. This is ultimately always possible. Unfortunately, Sunnyplayer does not provide any information on service hours here either. However, as soon as the green lamp lights up, someone is available for you. The advantage of the chat function: The response times are significantly shorter than with e-mail contact.
We have dealt with the employees several times. Rarely did it take longer than five minutesuntil someone took care of our request. In addition, the team has received extensive training. There are answers to all questions, and they are easy to understand.
Even as a beginner, you will have no trouble signing up, using games and converting bonus funds. Before opening the chat, the operators point out that it is useful to browse the FAQ. This will take some of the pressure off the support team, as most of the topics have already been explained anyway.
At times, Sunnyplayer Casino refrains from providing customers with a hotline. Apparently, you can get along quite well without the telephone support here. After all, the FAQ page is very extensive. In addition, there are live chat and email contact options, as well as a form that can be filled out in seconds.
If there is a really urgent matter, the team will surely call you back. Just indicate in your email that you can't get anywhere without the personal help. The operators are really eager to support all customers in the best possible way.
Of course, Sunnyplayer Casino is also represented in the popular social networks. On the website, the company leads you to the pages it has set up on Twitter and YouTube. However, we did not have to search long for information about the casino on Facebook either.
At times, the number of followers or subscribers is kept within limits. At least Facebook ejects around 10,000 peoplewho follow the news and messages. However, availability on Twitter and Co. has rather less to do with classic support.
Here it's more about keeping you informed about new games, current promotions and the like and the like. It is quite exciting to see what offers the responsible parties come up with. That is exactly why you should not miss the opportunity and join Sunnyplayer directly on the social networks.
Verification and contact by mail
The operator of Sunnyplayer Casino is PlayCherry Ltd, which of course does not make a big secret about the company address. Verification is provided to you by mail, although this would take quite a bit of time. Nevertheless, we do not want to withhold the company's home address from you, of course. Questions, praise and criticism can be addressed to Sunnyplayer at any time at the following address:
3rd Floor, Spinola Park, Triq Mikiel Ang Borg, St. Julians
Our conclusion on Sunnyplayer Casino customer support and service
Professional competence and friendliness we can sign to the employees in any case. The fact that there is no hotline is not that dramatic in our opinion. After all, you will experience fast response times both in email contact and in live chat and can thus promptly clarify all concerns with the support team that are burning on your mind. Also the FAQ is also a wonderful supportwhich is gladly accepted especially by new customers.
All in all, Sunnyplayer support cuts a fine figure. The provider has truly earned the score we have given it.
|Test category||Score||Recommendation||More Info|
|Game offer||90%||excellent||Sunnyplayer game offer|
|Live Casino||80%||good||Sunnyplayer Live Casino|
|Customer Service||94%||excellent||Sunnyplayer Customer Service|
|Website||85%||very good||Sunnyplayer website|
|Gaming App||91%||excellent||Sunnyplayer App|
|New customer bonus||92%||excellent||Sunnyplayer Bonus|
|Overall rating||89%||very good||Sunnyplayer Test|
Author: Jake ErvingRated: Sunnyplayer customer serviceAuthor Rating: